Terms and Conditions

4.3  You must ensure that any information you give us through this website is true, accurate, current and not misleading.

5. Intellectual property

5.1  We own the intellectual property in the content of this website, or use it with permission.

5.2  You may access, download and print material from this website for your own personal, non-commercial use.

5.3  You may not otherwise copy, reproduce, publish, distribute, modify, adapt, translate, or create derivative works from our content, or allow anyone else to, without our written permission. Email [email protected] if you would like permission.

5.4  You must not remove or alter any copyright or proprietary notice on material you download.

5.5  Third-party images, names and product descriptions on this website may belong to their owners, and you should seek their permission before using them.

5.6  If you believe content on this website infringes someone's intellectual property rights, email [email protected] with enough detail for us to identify the material and the owner.

6. Cookies, links and website availability

6.1  This website uses cookies. Our Privacy Policy explains what we collect and why. By using the website you consent to our use of cookies as described there.

6.2  This website sometimes links to other websites. We do not control them, we are not responsible for their content or their handling of your information, and a link is not an endorsement. You use them at your own risk.

6.3  We take reasonable steps to keep the website secure, but we cannot guarantee it. This website relies on third-party services and may be unavailable from time to time.

Part B — Buying from us

7. Prices and orders

7.1  Prices are in Australian dollars and include GST where GST applies.

7.2  We may change our prices at any time. The price that applies to you is the one displayed when you place your order.

7.3  Placing an order is an offer to buy. Your order is accepted when we confirm it, or when we give you access to what you have bought, whichever happens first.

7.4  We may decline an order. If we do, we will refund anything you have paid. We may decline where a service is not clinically appropriate for you, where we are unable to deliver it, or where there has been an error in pricing or description.

7.5  Where you buy more than one service together, you will be given an itemised quotation showing each component separately before you commit, and an itemised invoice afterwards.

8. Payment

8.1  Payments are processed by Square. We do not collect or store your full card details.

8.2  Your order is not accepted until payment has been received.

8.3  Where you pay for services in advance, we hold that payment on account for you and treat it as earned only once the service has been provided.

9. Digital products and downloads

9.1  Digital products are delivered by email or through your member portal at members.melanielansdown.com.au.

9.2  When you buy a digital product you receive a personal, non-transferable licence to use it for your own purposes. You may not share, resell, publish or distribute it.

9.3  You are responsible for having a device and internet connection capable of accessing what you have bought.

10. Consultations

10.1  Consultations are booked through our booking system and delivered by video or telephone unless otherwise agreed.

10.2  Before your first consultation you will be asked to complete an intake and health questionnaire and to sign an informed consent form.

10.3  Please give at least 24 hours' notice if you need to cancel or reschedule. A consultation cancelled with less notice, or not attended, is treated as delivered. We may waive this where the cancellation was due to illness or an emergency.

10.4  You must give us accurate and complete health information, and tell us if it changes. We rely on what you tell us.

11. Programs

11.1  Strong in Midlife is governed by the Strong in Midlife Program Terms & Participation Agreement, which you agree to when you enrol. Where that agreement differs from these terms in relation to the program, it applies instead.

11.2  Programs are offered to participants in Australia.

12. Testing

12.1  Pathology and functional testing is arranged only after a consultation in which we have considered whether it is appropriate for you. We do not sell testing as part of a prepaid package.

12.2  Testing is quoted and charged separately.

12.3  Testing is carried out by third-party laboratories. Once your order has been placed with the laboratory the fee is not refundable, because it has been paid to the laboratory on your behalf. We will tell you this before you commit.

12.4  We interpret results within the scope of nutrition practice. Results are not a diagnosis, and anything warranting medical review will be referred to your GP.

13. Your consumer rights, cancellations and refunds

13.1  Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or modifies those guarantees or any other right you have that cannot be excluded.

13.2  For a major failure with a service, you are entitled to cancel and receive a refund for the unused portion, or to compensation for any reduction in value. For a failure that is not major, you are entitled to have it remedied within a reasonable time, and if it is not, to a refund of the unused portion.

13.3  Separately from your rights under the Australian Consumer Law, you may cancel a service you have paid for and not yet received, for any reason, and we will refund it in full. This includes unused consultations and coaching sessions.

13.4  Refunds are not available for services already delivered, for digital products already delivered to you, or for testing where your order has already been placed with the laboratory.

13.5  For programs, the refund provisions in the Program Terms & Participation Agreement apply.

13.6  Refunds are made to the original payment method within a reasonable time.

Part C — General

14. Privacy

14.1  We handle your personal and health information in accordance with our Privacy Policy, available at melanielansdown.com.au/privacy-policy.

15. Our liability

15.1  Nothing in these terms excludes, restricts or modifies any guarantee, right or remedy you have under the Australian Consumer Law or any other law that cannot be excluded.

15.2  Subject to clause 15.1, and to the extent permitted by law, our liability for a failure to comply with a consumer guarantee is limited, at our option, to: